Frequently asked questions

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Why does my withdrawal keep being canceled?

Make sure you have made at least 50% turnover of your deposit. You can only withdraw to the same bank account you used to make the last deposit from. Make sure we do not require any additional documents for verification before we can accept your withdrawal. For more detailed information you are welcome to contact us in live chat or support@lvbet.lv

When will I receive cashback for the promotion I participated in?

You can check cashback timing for each promo on the bottom of the promo page terms and conditions. Make sure you opted in for this promo and met requirements. If cashback still is not added please contact us in live chat or support@lvbet.lv.

Why don't any games work?

Make sure you have not reached your set daily spending limit! You can check your limit status HERE (https://lvbet.lv/casino/en/settings/rg-limits/). Also try to clear your cache and cookies from your web browser 's history settings and try again, or try opening the page from another web browser or device. If it still does not help, please contact us in live chat.

Why I cannot reset my password?

Please first check the "SPAM" section in your email, maybe you will find our email there. In case you have tried to log in multiple times with incorrect information, the system might have blocked your account for 15 minutes due to security reasons. Please try again later or contact us in live chat

I am a new client, do you have any welcome offers?

Yes we do! We have two welcome offers for all our new clients in the Casino and Sports section. Here you can find our most popular casino offer - UP TO 500 LV SPINS ARE WAITING! (https://lvbet.lv/casino/en/promotions/welcome-offer-500-spins/) and Sports right here - GET 20€ BACK ON YOUR 1ST BET (https://lvbet.lv/sports/en/promotions/welcome-offer-extra/)

How to verify my payment card?

Go to your internet bank and find payment you made to LV BET. You can take a screenshot or download it in PDF format. Make sure your name, account number, partial card number and payment to LV BET is visible in one document. Please upload it in your account, My Documents (https://lvbet.lv/casino/en/settings/my-documents/) section.

Why is my bet settlement taking so long?

Sometimes it takes time while we receive all necessary information from our official sports providers to settle a bet. Usually bets are settled as soon as possible. If it is taking too long, please contact us in live chat with your bet id number.

How long does it take to withdraw my money?

We process withdrawal requests throughout the day from 8:00 - 24:00, once an hour. As soon as the payout is approved by us, the money should be in your bank account immediately. In rare cases, the payment may be delayed even longer. If you haven't received your money longer than 12h, please contact us.

Why should I send additional documents if I have already sent my ID document?

In accordance with the Regulations that you accepted when registering, we have the opportunity to perform additional verification of the player's identity and payment method. We have to make sure that you are the owner of your own payment method and that you are legally allowed to participate in casino.

Can I check the deposit turnover myself?

To check the remaining turnover, please contact the Customer Service Department via the Help (https://lvbet.lv/casino/en/support/) tab or you can see your Game History (https://lvbet.lv/casino/en/settings/game-history/) in your profile.The last option is to order a withdrawal. If the turnover has not been made, you will be informed by e-mail or the withdrawal will be cancelled.

I haven't received the activation link, what can I do?

Please first check the "SPAM" section in your e-mail and other folders, make sure all data is correct. If the problem still persists, please contact the Customer Service Department via the "Support" tab or send an e-mail to support@lvbet.lv.

My document is still rejected, what requirements must a copy of my ID document meet?

Make sure there is at least 1 - 2 cm space around the document when taking the picture. Check if everything is clearly visible in the photo and there must be no visible reflections of light or flash. If you are submitting an ID card, remember to add both sides. Please send the document by logging in to your account and then selecting the My Account tab, My Documents.

What is the minimum deposit and withdrawal amount?

How long does it take to verify my account?